Software Migration App

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To understand the user I did conduct user research, I interviewed the different specialists that will be in charge of the migrations in order to understand better their tasks and processes. 

To understand better the users, I created Personas that helped me to emphasize better with the different specialists who will interact with the product when migration the user's devices software.

This flow helps to visualize the process that a person goes through in order to accomplish a goal. Example: how a specialist selects a task by region or site in order to change status to "completed"

I Interviewed the specialists in order to understand better how they will work with the migration solution, especially the challenges when they are in the field or sites that will require mobile apps. 

I found the interaction of specialists with the solution will need to be adaptable to the conditions of the field, and customize the iPhone and iPad in order optimize the efficiency to do their tasks. 

Once the Personas, Journey Map, User Flow, and problem are defined; I start generating ideas with the team in order to start creating the wireframing and prototype for the new desktop and mobile app. 

The paper wireframes show a storyboard with the first ideas. For this step, I was in charge of a design studio collaboration that Accenture invited, they helped by generating ideas as well.

This navigation map will show how the specialists will walk through the app. Example: how they will go from the home page to some specific activity details after using the search or filter functionality. 

I created low-fi wireframes that show a high-level representation of how the screens could look. I developed this in Figma in order to discuss it with stakeholders and leadership to make decisions. 

This prototype will show screens, where the elements will be located, and the transition between pages. It will be used by testing how the specialists will interact and get the first feedback from them.

Once the navigation and the low-fi prototypes for desktop and mobile are approved. I create the visual assets and high-fidelity prototypes and perform usability tests and documentation for dev.  

Some assets were just selected from libraries following design guidelines or corporate branding. On top of that, or for some modules, I created them in photoshop. Example: Custom task status bars.

This functional prototype will mostly show how it will look and work in the final version. It will be used to do the usability test to study how the specialists will interact and get final feedback from them.

I evaluated how migration specialists complete typical tasks while observing them and taking notes. I identified a few usability problems that I immediately fixed. I also measured the satisfaction levels.

Once the final design is approved, I proceed to work with developers and other team members to ensure the design will be properly implemented. Discuss Lessons Learned and Next Steps.